Covid news

If you have to self-isolate after being in contact with someone who has tested positive for Covid you can get help with any loss of earnings you may incur as a result.  Please visit the East Suffolk Test and Trace page for details of eligibility and how to apply.

Testing for Coronavirus

If you or someone you live with has symptoms of Covid-19 you can request a test.  For testing in Suffolk visit this webpage.

If you are unsure of your eligibility for testing or having the vaccine, this should help.



The number to call if you need help with shopping, picking up prescriptions or advice is:

0300 365 2995

The phone is manned by volunteers during certain times but you can ring any time and leave a message.  Someone will get back to you.

Please call if you are in self-isolation and need help with shopping or have any other queries.

However, if you have family or friends who can help you, please continue to use them.

If you have a medical emergency call 111 (or 999 in cases of extreme emergency).

If it is a police matter call 101 (or 999 in cases of extreme emergency only)

Other numbers that you may need to use:

Citizens Advice Bureau: 01986 895827

The Samaritans: 116 123

Childline: 0800 1111

Domestic Abuse Helpline: 0800 2000247  see also

(and there is a new scheme: Ask For ANI operating through local pharmacies, see here.

Bungay Medical Practice: 01986 892055

Boots St. John’s Road: 01986 896568 (closes 6.30pm)

Boots St. Mary’s Street: 01986 892348 (closes 5.30pm)

East Suffolk Council: 0333 0162000

Suffolk County Council: 0345 6066067

Bungay Town Council

The Town Council offices are closed but you can contact the Clerk and Assistant Clerk on  or tel:  07873 350648  or 07395 906890.


SCAM ALERT: Suffolk Police are warning everyone to be wary of scammers using this crisis with new scams.  This is their advice:

  1. Only accept help from people you know and / or trust. Never deal with unexpected cold callers
  2. You do not have to agree to anything you don’t feel comfortable with
  3. Police, health workers and others will not and do not call at your house to test for coronavirus or ask for money regarding investigations
  4. Check the person calling at your door has valid identification, even if they are dressed in uniform
  5. Do not transfer any money across to someone who calls you over the phone, banks will not ask for your personal security details
  6. Do not trust anyone asking for money transfers or cash over the phone
  7. Do not make shopping purchases from a company or person you do not know and trust. Use a credit card to pay to protect yourselves.

If you feel in immediate danger call 999 or if you know someone is vulnerable and has been a victim of fraud, please contact Suffolk Constabulary on 101 or Action Fraud at www.actionfraud.police.ukor call 0300 123 2040.

Waveney Food Bank

The Food Bank was unable to move into the new community centre, for a variety of reasons. At the moment food bank is offering a delivery only service in Bungay . Clients will need to call 0808 208 2138 This is a free phone number and lines are open 10 till 4 Monday to Friday.
The Food Bank will shortly be opening at Emmanuel Church but there is no date for this yet. Again clients will need to ring the 0808 free phone number or contact the local citizens advice.
North East Suffolk Citizens Advice Bureau, Bungay
8 Chaucer St, Bungay NR35 1DT
Opening times: Tuesdays and Thursdays 9:30am–2:30pm
Tel: 01986 895827 (telephone manned 10am – 2pm Tuesdays & Thursdays)
Bungay Royal Mail Delivery Opening Times (Office to the side of the Old Post Office in Earsham Street)
Monday – Wednesday, 8am – 10am
Thursday – 8am – 10am and 4pm – 7pm
Friday – 8am – 10am
Saturday 8am – 12pm
visit to arrange a new delivery date if you have had a card.